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Content
03 July 2008, 20:03
Eight ways to get exactly what you want
3 Less is more
IN MOST battles, outnumbering your opponent will hand you victory, and it would seem common sense that the more arguments you can call on, the more persuasive you'll be. Yet, the evidence suggests otherwise. A number of studies have revealed that the more reasons people are asked to come up with in support of an idea, the less value they ascribe to each. The result: asking people to "think of all the reasons why this is a good idea" is likely to backfire, and may serve to harden their views.
Zakary Tormala and Richard Petty of Ohio State University, working with Pablo Briñol at the Autonomous University of Madrid in Spain, demonstrated the effect in 2002. The researchers told 59 university students that there was a plan to introduce new exams into their courses - an unwelcome prospect. They then asked half the students to produce two reasons why this was a bad idea, and the other half eight reasons. On average, students who supplied just two arguments against the proposal were subsequently more opposed to the exam policy than those who gave eight.
Tormala and colleagues argue that the ease with which we can summon up thoughts affects how much confidence we place in them, and it is generally easier to think of two reasons for believing something rather than eight. This finding has some clear practical implications. "If you want to persuade people by getting them to think positively about your message, idea, product or whatever, ask them to generate just a few positive thoughts - three at most - because that's easy and they'll feel confident about their positive thoughts," says Tormala.
Conversely, next time you're in an argument, avoid the temptation to spin the "give me one good reason" line; it'll only strengthen your adversary's hand.
To you From issue 2655 of New Scientist magazine, 07 May 2008, page 32-37
Enjoy!
Sincerely,
Margarita Nomeikiene
Content
01 July 2008, 02:26
Eight ways to get exactly what you want
2 Look at it this way...
IF YOU want to bring people round to your point of view, try "framing", a favourite tactic of spin doctors. "Framing is about leading people to think about an issue or opinion in a way that is advantageous to you," explains George Bizer of Union College in Schenectady, New York. "For example, opponents of inheritance taxes prefer to frame them as 'death taxes'."
Framing is a key tactic in election campaigns, so Bizer wanted to see whether voters were more or less persuadable to change their views when asked to frame them in different ways.
He asked 69 undergraduates to read an article about two fictitious candidates' views and policies (one candidate, Rick, was conservative, while the other, Chris, was liberal). Half of the students had to choose between the two statements: either "I support Rick" or "I oppose Rick"; the other half chose between equivalent statements about Chris. Participants also rated their preference for both candidates on a sliding scale from "strongly support" to "strongly oppose".
They then read another article, this time arguing against the merits of their preferred candidate, and then had their opinions reassessed. Overall, people whose preference for a candidate had been expressed in terms of opposition to the other candidate were less likely to modify their opinions (Political Psychology, vol 26, p 553). "A simple change in framing - leading people to think of their evaluations in terms of whom they oppose instead of whom they support - leads to stronger, more resistant opinions," says Bizer.
These findings fit with a broad body of research suggesting that negative information frequently has a more powerful influence than positive messages. So if you want to sway someone when they choose between two options, a good tactic is to be negative about the option you don't want them to pick.
# 07 May 2008
# From New Scientist Print Edition. # Dan Jones # Alison Motluk
For your success
Margarita Nomeikiene
Enjoy!
Content
29 June 2008, 20:37
Lifting the lid on the science of persuasion
Hallo, dear Reader!
Cajole your boss into giving you a raise, win someone round to your point of view, or persuade your partner it's their turn to put out the trash - getting people to do what you want can be very handy. Persuasion is a key element of all human interaction, from politics to marketing to everyday dealings with friends, family and colleagues. "Persuasion is a basic form of social interaction," says Eric Knowles, emeritus professor of psychology at the University of Arkansas in Fayetteville. "It is the way we build consensus and a common purpose."
Unfortunately persuasion is both notoriously difficult to pull off and almost impossible to resist when done well. Psychologists have long been fascinated by persuasion - why some people are more persuasive than others and why some strategies work where others fail. Over the next six pages we bring together some recent insights into the science of persuasion.
For those who don't want to be persuaded, there are lessons here too. Knowing the strategies charmers and advertisers adopt can help you resist their guile.
1 Be a mimic
WHEN you're aware of it, it's one of the most infuriating behaviours imaginable. Yet mimic someone's mannerisms subtly - their head and hand movements, posture and so forth - and it can be one of the most powerful forms of persuasion. That's the conclusion of a number of recent studies.
William Maddux at the INSEAD business school in Fontainebleau, France, explored the effect of mimicry on 166 students in two role-play experiments, one involving negotiation between job candidates and recruiters, the second between buyers and sellers (Journal of Experimental Social Psychology, vol 44, p 461). In both cases, the outcome of negotiations was better for the would-be persuaders when they employed subtle mimicry. For example, in the buyer-seller experiment, 67 per cent of sellers who mimicked their target secured a sale, as opposed to 12.5 per cent of those who did not.
Another study by Robin Tanner at Duke University in Durham, North Carolina, asked students to discuss a new soft drink with sales reps (both the reps and the drink were fictitious, though the students did not know this). Half of the reps were instructed to mimic the physical and verbal behaviour of half of the students they spoke to.
These "chameleon" reps elicited more positive ratings of the drink, and volunteers they mimicked consumed more of it during the chat. "Ours is the first study to show that mimicry can essentially enhance persuasion in interpersonal interactions," says Tanner. Intriguingly, people felt especially positive about the drink and its market prospects when the mimic explicitly stated their vested interest in the success of the drink (Journal of Consumer Research, vol 34, p 754).
It is possible, though, that the reps in the "no mimicry" group subconsciously resorted to mimicry. Jeremy Bailenson and Nick Yee of Stanford University got round this by using virtual reality avatars. They asked 61 students to watch and listen to an avatar arguing that students should carry ID cards at all times - an unpopular proposal. For one group, the avatar moved in a pre-programmed human-like way. In the other, computers tracked the students' head movements, which the avatar mimicked after a 4-second delay (previous studies suggested a delay of 2 to 4 seconds works best). Students who had been mimicked were more likely to respond favourably.
But be warned, overt mimicry can backfire on the mimic, or at least be very embarrassing if detected, says Tanner. "It's far from a free shot at persuasiveness."
The crucial factors are: be subtle, leave a delay and, whatever you do, if you think there's even the slightest chance you've been rumbled, stop.
From ,,Eight ways to get exactly what you want""
* 07 May 2008 * From New Scientist Print Edition. * Dan Jones * Alison Motluk
To your succsess
Margarita Nomeikiene
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